Frequently Asked Questions

Understanding your HVAC system is the first step to maintaining it properly. Our comprehensive FAQ section covers everything from basic maintenance to complex system questions. Whether you're a homeowner looking to understand your system better or a business owner planning an upgrade, we have answers for you.

Our team has helped thousands of customers with questions about their HVAC systems, and we've compiled the most common questions here. If you don't find what you're looking for, don't hesitate to contact us directly - we're always happy to help.

How often should I replace my furnace? Most furnaces last 15-20 years with proper maintenance. If your furnace is over 15 years old and requires frequent repairs, it may be more cost-effective to replace it.

What size furnace do I need? Furnace size depends on your home's square footage, insulation, windows, and climate. Our technicians perform a detailed load calculation to determine the correct size for maximum efficiency.

Why is my furnace blowing cold air? Common causes include a dirty filter, pilot light issues, or thermostat problems. Check your filter first, and if the problem persists, call us for professional diagnosis.

Should I repair or replace my old furnace? If repairs cost more than half the price of a new unit and your furnace is over 10 years old, replacement is usually the better investment. Newer furnaces are more efficient and can save you money on energy bills.

How often should I service my AC unit? Air conditioning systems should be serviced annually, ideally in spring before the cooling season begins. Regular maintenance prevents breakdowns and keeps your system running efficiently.

What's the ideal temperature to set my thermostat? For optimal comfort and energy efficiency, set your thermostat to 78°F in summer when you're home and higher when you're away. Use a programmable thermostat to automatically adjust temperatures.

Why is my AC not cooling properly? Common issues include dirty filters, low refrigerant, blocked condenser coils, or thermostat problems. Start by checking and replacing your filter, then call us if the problem continues.

How can I improve my AC's efficiency? Keep filters clean, ensure adequate airflow around the outdoor unit, use a programmable thermostat, seal air leaks in your home, and schedule annual maintenance. These steps can improve efficiency by up to 30%.

What's included in HVAC maintenance? Our comprehensive maintenance includes cleaning coils, checking refrigerant levels, inspecting electrical connections, testing safety controls, lubricating moving parts, checking airflow, and verifying system operation.

Do you offer maintenance plans? Yes! Our maintenance plans provide regular service visits, priority scheduling, discounts on repairs, and peace of mind. Plans are available for both residential and commercial customers.

How long does an HVAC installation take? Most residential installations take 1-2 days. Commercial installations vary depending on system size and complexity but typically take 3-5 days. We'll provide an accurate timeline during your consultation.

Do you offer financing? Yes, we offer flexible financing options to make HVAC improvements affordable. Options include 0% interest for qualified customers and various payment plans to fit your budget.

Do you offer 24/7 emergency service? Yes! We're available 24 hours a day, 7 days a week, including holidays. When your HVAC system fails, we're here to help, day or night.

What constitutes an HVAC emergency? Any situation where your system fails and creates unsafe conditions - such as no heat in freezing weather, no cooling in extreme heat, gas leaks, or electrical issues - is considered an emergency.

How quickly can you respond to emergencies? We typically respond within 1-2 hours for emergency calls. Response time may vary based on location and call volume, but we prioritize emergencies and work to get to you as quickly as possible.

What should I do in an HVAC emergency? First, turn off the system if it's unsafe. Then call us immediately at 586-336-1111. Describe the problem clearly, and we'll dispatch a technician right away. For gas leaks or electrical issues, evacuate the area and call emergency services first.